Page 13 - ESP Company Brochure

Efficient issue resolution

We understand the impact IT issues can have on business
operations, and therefore aim to make the entire process,
from incident reporting right through to resolution, as simple
and efficient as possible. We use the market-leading toolset,
ServiceNow, alongside sophisticated reporting software and our
in-house developed enhancements. Benefits include:
• 24/7 service anywhere in the world
• A single point of contact for all IT incidents and requests
• Technically knowledgeable agents
• Multi-language
• Convenient fault logging via phone, desktop and mobile
apps, email or web chat
• Customisable user interface
• Real-time fault tracking
• Automation of tasks and workflows
• Easy-to-access, full-visibility reporting
• Continuous improvement and system evolution
Managed workforce

We can help you enhance management capabilities and simplify
resource planning through a single on-demand workforce. We’ll
supply you with credible, talented professionals to meet your
staffing needs, and offer functional support with attendance
tracking, remote monitoring and management tools.

Security is paramount

All our engineers are highly trained, fully qualified and security
checked to the highest level required for each location we operate
in giving you complete peace of mind.

If you need a global expert in IT solutions and support, look no further than ESP. 13
Email: sales@esp.co.uk | Web: www.esp.co.uk