Page 10 - ESP Company Brochure

Offering end-to-end IT solutions:

IT Service Desk Solutions

Our global service desks already manage over 1,000 tickets a day
for more than 200 customers, ensuring businesses have the IT
capabilities to perform at an optimum level. Operational 24/7
wherever you are in the world, our experienced agents are there
to take the pain out of IT problems.

Bespoke solutions

As a vibrant and dynamic IT services company we developed
our own extensive service desk to handle huge volumes of
calls simultaneously from multiple locations, 24/7, and years of
investment, ingenuity and innovation led to a sophisticated
and streamlined service. Many of our customers asked if we
could do the same for them and today we run service desks for
businesses across the globe, who all benefit from the economy
of scale such an established function can provide. You can fully or
partly outsource your IT service desk to us, and we will manage
it through our global service desk or by building you a dedicated
solution. We offer a variety of options built around your workflow
requirements, from a peak flow and out-of-hours service to assist
your existing service desk when they need additional support,
right through to the provision of a full-time, on-site service desk
tailored to your business needs.

10 If you need a global expert in IT solutions and support, look no further than ESP.
Email: sales@esp.co.uk | Web: www.esp.co.uk