Page 11 - ESP Company Brochure

Efficient delivery

Our service desk is available as an on-site or remotely managed
service, with the option for a hybrid peak time and out-of-hours
service if you have your own desk and just need some additional
support. We use the market-leading toolset, ServiceNow,
alongside sophisticated reporting software and internally
developed functionality enhancements. Benefits include:
• 24/7 service anywhere in the world
• A single point of contact for all IT incidents and requests
• Technically-knowledgeable agents
• Convenient fault logging via phone, desktop and mobile
apps, email or web chat
• Customisable user interface
• Real-time fault tracking
• Automation of tasks and workflows
• Easy-to-access, full-visibility reporting
• Continuous improvement and system evolution

Superior service

Our commitment to a seamless service is managed by our
worldwide Service Delivery Team, providing you with a single
point of contact to answer all your needs and ensure the services
provided meet or exceed expectations. The team also run our
Continuous Service Improvement Programme (CSIP) to ensure
we not only deliver our best, but act on customer input to make
our service even better.

Simple to switch

Our robust transition process means you can trust us to deliver a
smooth and efficient changeover from your existing service desk
provider, so you can enjoy the peace of mind that ESP will bring.

If you need a global expert in IT solutions and support, look no further than ESP. 11
Email: sales@esp.co.uk | Web: www.esp.co.uk