Page 7 - ESP Company Brochure
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Market-leading systems ESP bespoke innovation
ServiceNow ServiceNow
• Industry-leading service desk toolset • Customised for optimum use as part of our
solutions network
• Customisable user interface
• Bespoke customer interface
• Asset management capabilities
• Internally supported
• Problem management
• Business intelligence analysis
ESP Engineer App
• Ticket level tracking
• Direct routing of tickets
• Knowledge of closest engineer
• Notifications and engineer acknowledgement
Workforce management tool • Equipment location finding tools
• Team and location rosters • Photographic fault recording
• Engineer location tracking • User verification of resolution
• Presence monitoring against service
level
ESP Self-Service
• Alert generation for unexpected
events • Simplified logging of faults
• Desktop and mobile app
• Tailored to each customer
• Context aware by location and equipment type
Visualisation and reporting
• Automatic ticket generation
• Consolidation of data from multiple
systems • Routing to closest engineer
• Real-time data visualisation • Real time ETA and engineer tracking
• Multiple pre-configured reports
• Creation of bespoke customer reports ESP Billing & Performance Reporting
• Option for a custom dashboard • Billing reconciliation
including direct access to geolocated
data visualisation • Integrated data from multiple sources
• Accurate and visible billing
• Performance reporting
If you need a global expert in IT solutions and support, look no further than ESP. 7
Email: sales@esp.co.uk | Web: www.esp.co.uk
