ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions wherever they operate from around the world, 24/7.
We have added value to our customers for over 20 years by listening to their needs and proactively delivering the service they want.
Experience-led, lean solutions are developed using a combination of deskside support, our IT Service Desk and specialist repairs and logistics center, all coordinated by our toolset built on innovative technology and hosted from our highly resilient datacenter.
That is why we are the preeminent ATI support organisation in the UK and the default go-to for many multinational companies on a global scale.
Since we were established in 1992 to offer bespoke managed IT support services, an unparalleled drive to build support solutions that deliver exactly what our customers want has permeated our ethos.
ESP today is a formidable player in the global outsourced IT industry providing desk-side support and smart-hands resource. We boast locations across the UK and Ireland and regional Service Delivery hubs in Hong Kong and Trinidad to give you a point of contact within your working day wherever you are in the world. We support more than 100,000 devices in over 130 countries using a combination of direct employees and our Global Service Network of like-minded partner companies. Our purpose-built headquarters in the UK hosts a specialist infrastructure that forms the epicenter of our global business by coordinating the complexities of delivering global service so our clients experience a consistent touch-point, uniform levels of service and blended pricing irrespective of location.
Running 24x7, our IT Service Desk is the primary point of contact for all clients and runs a toolset inspired by our customer-centered philosophy, underpinned by innovative technology. End-to-end spares resourcing managed side-by-side with the Service Desk and our own highly skilled repair center completes the cycle.
As we look to the dynamic changing face of IT services into the future, the “can-do” culture at ESP nurtures the development of other services to support our clients, freeing us from the normal constraints of a service company and allowing us to grow with our customers in a mutually beneficial partnership.